FAQs
Welcome to the Frequently Asked Questions (FAQ) page for Al-Dokkan: A dedicated store providing international products to our customers in the Middle East. Here are some common questions and answers about our store:
Q: What types of products do you offer?
A: We offer a wide range of international products, including clothing, home decor, beauty products, electronics, and more. Our focus is on products that are popular among our customers in the Middle East but may not be widely available in the region.
Q: Where do you ship to?
A: We ship worldwide, but our focus is on serving our customers in the Middle East.
Q: What is the shipping cost?
A: Shipping is free for all orders sent to the Middle East.
Q: What payment methods do you accept?
Q:What payment methods do you accept
A: - card payment: it is one of the best ways at all where payment is made securely and with complete privacy of your information and protected by local and international laws and by the protection of card-issuing companies and banks.
We accept all types of cards such as : Visa Card, MasterCard, American Express, Mada, discovery..Etc
Note: all payments are made in Saudi riyals or its equivalent in local currency according to your bank's exchange rate
-cash on delivery
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or on our carrier's website.
Q: How can I contact you if I have any questions or concerns?
A: You can contact us through the contact form on our website or by sending an email to support@al-dokkan.com
We aim to respond to all inquiries within 24 hours.
Q: What are the requirements for returning an item to Al Dokkan?
A: To qualify for a return and refund, you need to follow these conditions. First, you must request a Return Merchandise Authorization (RMA) from our support team within 15 days of your purchase by contacting support@al-dokkan.com. Second, the product you want to return must be in good physical condition and not be physically broken or damaged. Third, you need to include all the accessories that came with the product when you return it. Finally, return the product in its original packaging, including the cardboard box and paper sleeve.
Q: Do you offer discounts or promotions?
A: Yes, we offer discounts and promotions from time to time. Please subscribe to our newsletter or follow us on social media to stay up to date with the latest offers.
Q: How can I stay up to date with the latest products and releases?
A: You can subscribe to our newsletter or follow us on social media to stay up to date with the latest products and releases.